Occasionally I receive a rejected status when confirming a deal. The reason attribute contains the value 'UNKNOWN' but with no further details. The web UI shows code 11 in the current activity panel. What does this mean? I can find any documentation on this in the guide.
thanks,
Nick
© 2003-2020
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. XX% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
See the same issue on some my trades as well. This is something that I have started seeing recently and not something that noticed in Oct.
Would be good to understand what is going wrong...
Okay tried running the same trade (exactly the same parameters) from the companion app and the trade got accepted. Sounds like it is an intermittent fault somewhere
Help pls....
Having similar issues...I don't get this problem for Indices using the sample Excel spreadsheet and can open and close positions, but I get 'Rejected deal - UNKNOWN' every time for testing trading options.
Chris, any suggestions?
Matt
Have a number of "Close Order" not follow through without any reason which has resulted in loosing a number of pips...
Lucky I am still running the code against demo account. In Oct (despite my strategy loosing money) I had confidence in the system but now (despite my strategy making money..........)
IG???
Hi all
This error message can occur for various reasons. Can you send more detail via the Contact Us section, including the market, date, and time of the order as well as your username. We'll take a look into these and get back to you.
Thanks
Chris
We're also seeing this occasionally. I'm starting to keep a records that we can email over.
Having the same issue.
I also have this problem, adjusting a stop/limit order, sometimes get Rejected: 11.
Did anybody find the route cause to this?
Hi Morpheous,
Rejected 11 message can occur for a number of reasons. It may be that we are unable to accept trades on a certain market, that we have disabled all API trades or that there has been an error with the trade submission.
If you encounter this again, or would like us to look into a specific trade, please use the ‘Contact Us’ form, and provide a Deal ID and we’ll check the logs.
Thanks,
Chris