Demo accounts cannot login to ig.com

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steveyboy
Demo accounts cannot login to ig.com

It's been over a week now that demo accounts have not been able to login to the IG.com platform.

We've asked about this by email and through our contact @ IG but haven't managed to get an update on when it might be fixed.

Just to be clear, I'm talking about the official IG platform. Demo accounts are working fine on the API.

Is there any estimated day or time when this problem might be fixed?

We don't rely much on the official platform anymore but I want to use it to check that some data is matching between our platform and the official one.

I would assume this is fairly high priority since it affects every regular IG user.

Thanks

steveyboy
I just spoke to my boss and

I just spoke to my boss and he told me someone called him on Friday and said that whatever change IG made means that all demo accounts are basically dead.

Is that accurate? I find it hard to believe that every single IG customer has now lost their demo account.

Sure we can use it on the API still, but what about logging in to the IG platform on ig.com ?

He said we need to create new demo accounts. But of course a demo account must be associated with a paid account and you can only have one demo account per paid account.

So what do we do?

steveyboy
Just to clarify on my

Just to clarify on my previous message. You can create unlimited demo accounts but if you want an API key then the demo account must be associated with a live/real money account.

Salgar
Yeah, it's ridiculous, I can

Yeah, it's ridiculous, I can't login on the front page but mostly I can no longer login with the API either with a demo account.

I'm trying to test something before I use a real account but they appear to have removed API access to all demo accounts which seems crazy to me.

Does anyone know a way around this?

APItrader
I can still access my Demo

I can still access my Demo account via the API (but not via the web platform).

steveyboy
I heard back from David @ IG.

I heard back from David @ IG.

To use your demo account on the web trading platform you'll need to login to your LIVE account and then use the 'Switch to demo' from the drop down menu on the top left.

I believe IG will comment here officially themselves at some point.

Chris
Demo accounts cannot login to ig.com

Hi all,

Please see the following post for an update on how access to demo accounts has changed:

https://labs.ig.com/node/189

Thanks,
Chris

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